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Mystery Shopper > Mystery Shopping
Stories > Small Store
Small Store
Mystery Shops
Whenever you first start mystery shopping, you end up getting a lot of
very strange jobs. Most of my first jobs consisted of restaurants and
grocery stores. These were fairly easy to do as most of the employees
were really oblivious to the fact that there might even be a mystery
shopper involved. Some of the most difficult things that I ever had to
do, however, were the small store mystery shops where you had to evaluate
a single employee. Most of the time, this was the only employee that was
working in the store at that time. Here are some of my favorite small
store mystery shops that I ever did.
My first mystery shopping job could actually be qualified as a small
store. Even though it was part of a large chain of doughnut stores, the
actual store itself is very small in size. There were only about three
people working in there, including the manager on duty. You have to take
special care whenever you are mystery shopping such a small store as they
are more likely to realize that you are actually working for the company.
This is especially true if the evaluation consist of you asking a lot of
different questions. If the employees are on their toes, they will be
suspicious at least of the possibility of you being a mystery shopper.
My second small store mystery shop was at a pool supply store. My wife
and I went into the store in order to evaluate the store itself as well
as the employee on duty. After walking around the store for about 15
minutes it was obvious that the person that was working at the store had
no interest in helping us at all. Since this was such a small store, we
decided to give them the benefit of the doubt and to make it very obvious
that we needed some help. We stood about 10 feet away from them, looking
at an inflatable raft and asking each other questions as if we were
idiots. The employee ended up talking on a cell phone and not helping us
at all. We made a small purchase, which was required as part of the
mystery shop, and left.
Another small store mystery shop that we had to do was at a hardware
store. This actually went quite well as the people were very helpful to
us from the moment that we walked into the store. Not only were they
willing to greet us at the door and asked us if we needed any help, they
followed us back to the isle where we were looking and showed us the very
item that we were supposed to find. These people ended up getting a
glowing evaluation from us whenever we entered the online site that
evening. I'm sure that they were perked in one way or another by the
company because they did such a good job on their mystery shop.
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