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Mystery Shopper > Mystery Shopping
Stories > Bad Donuts
Bad Mystery
Shops at the Donut Shop
How many times have you ever been at a restaurant and wished that you
were a secret shopper? The reason that you often wish this is because you
receive bad service, but you rarely think this whenever you receive good
service. Whenever you become a mystery shopper, you don't necessarily do
so in order to report that a person is doing a bad thing. What the
business establishments are really trying to find out is if things are
running in a smooth fashion. They also want to make sure that their
business is kept clean and orderly.
There are times, however, whenever you do receive bad service when you're
out on a mystery shop. The business that you are mystery shopping will
certainly want to know this, as they will want to correct the situation
before it happens again. For this reason, it is typically necessary for
you to get the name and a description of the person that is waiting on
you. It may also be necessary for you to find out the name of the manager
that is on duty whenever you took part in the mystery shop.
The worst mystery shop that I ever did was whenever I was at a doughnut
shop. Typically, doughnut shops are something that I enjoy doing as it
gives you a few dollars in your pocket along with a cup of coffee and a
breakfast sandwich. This particular time, everything went wrong from the
type of service that I received down to the food that was given to me. I
don't think that they got any good marks the entire time that I was
there. Here is what happened.
At this particular shop, I was supposed to start at the drive-through
window and order the food that I was going to get it. The drive up window
was in very bad shape and the restaurant menu was barely legible because
of the glass being so dirty. Not only that, the outside grounds were
dirty and trash was visible in almost every area of the parking lot. The
person that took my order did nothing that they were supposed to do and
then neglected to give me a receipt, which I needed to ask for in order
to be compensated.
After we were done at the drive-through, we went into the restaurant in
order to see how things were running inside. The entire restaurant was a
mess, and it looked as though nobody had cleaned the floor or the tables
since they had opened in the morning. The bathrooms were also in bad
shape as one of them was not working and the other was very dirty. Many
of the products that we were supposed to check on were not available in
this particular store which also gave them bad marks.
I don't like to see anyone get into trouble, but I was happy to fill out
the form in the evening as I knew that it would help this particular
business to get its employees to do what was expected of them. It was the
worst shop that I ever had to do, and I can't imagine one ever going this
way again.
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