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Mystery Shopper > Mystery Shopping
Stories > Bad Secret Shops
Bad Secret
Shops - What Every Mystery Shopper Wants
Not everything goes good all the time for everyone. When was the last
time that you were somewhere and got horrible service? I'm sure that it
stuck in your mind for a while, as a negative experience is often more
memorable than a positive experience. For the most part, however, we
don't experience bad things like this on a regular basis. Most of our
interactions with people that we have dealings with go about just as they
should, with a little bit of courtesy and then we're on our way. There
are times, however, whenever things do go horribly wrong and we are
treated improperly by people that we are dealing with. This is something
that mystery shoppers experience as well, except they have the power to
do something about it.
The first time that something went wrong with me on a mystery shop was on
my very first job. I had taken a donut shop and was fairly nervous about
getting started on this new job. The people inside the donut shop were
not only not helpful, they were downright rude to me whenever I went to
place my order. Most of the things that were supposed to be available
were not available by the time I had gone in and the person that was
waiting on me was not very helpful in making alternate choices. Since it
was my first evaluation form, I was a little bit nervous about giving
somebody all bad marks but I filled the form out honestly and I'm sure
that they were not rewarded for their efforts.
Another bad time that I had while I was out mystery shopping was when I
was at an upscale restaurant. Not only was the service bad, the food that
we got was bad as well. It all started when we first went into the
restaurant and we were not greeted at the door. With each mystery shop
that you do, you are given a series of things that you are to expect to
have happen to you. The first thing on the list was that everybody who
entered the restaurant was to be greeted at the door. Unfortunately, for
them, it all went downhill from there. The waiter that we had was rude
and only showed up at the table to take our order. In fact, we ended up
never getting a refill on our drinks which is also something that we were
to watch for with that particular secret shop.
Giving somebody bad marks is not something that you would want to do on a
regular basis. At times, however, it is necessary to be able to give
somebody a negative report, especially when they have earned it. I find
that being honest when filling out the evaluation forms is the best way
to go. The owners of the business pay their employees to provide a level
of service. If that is not provided then it becomes your responsibility
as a mystery shopper to let them know.
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